Return and refund policy

At hbdykspw.shop, we are committed to providing customers with a dependable and comfortable shopping experience. We understand that customers may sometimes need to return or exchange purchased items, and we provide a clear process to support your needs.

Return Conditions

We accept returns for both defective and non-defective products.

Customers may request a return within 30 days after receiving their order. Products should be returned in their original condition with original packaging and included accessories.

Return Method

Method: By mail

Customers can contact our customer service team to receive return instructions and complete the return process through mail.

Return Label

Return label: Included in the package, Free

A free return label is included in the package for eligible returns.

Restocking Fees

Restocking fees: No cost

No restocking fees will be applied to approved returns.

Refund Processing

Refund processing time: 7 days

After the returned item is received and inspected, refunds will be processed within 7 days and issued to the original payment method.

Exchanges

Exchanges: Accept exchanges

We accept exchanges. Customers may contact our support team for assistance with replacement products.

Shipping Cost

freight: free shipping

We provide free shipping for eligible customer orders.